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Returns

We are really sorry that the transaction didn't work out as anticipated. Fortunately though, we are happy to offer a 30 day ‘no quibble’ returns and replacement service.

Our full terms and conditions can be found here

Instructions

Valid for items requiring replacements, returns for refund and items sent incorrectly.

Step 1 – Print returns form:

Print and complete the following returns form:.  

Click here to complete returns form

If you are having difficulty opening this form please see base of page. If you don’t have access to a printer, please copy and complete all sections on a blank piece of A4.

Step 2 – Repack the item:

Repack the item as well as possible so that the item can make its way safely back to us without being damaged. You are more than welcome to use the external packaging that the item was delivered in if it is intact. There may be a charge of 10% if the manufacturers packaging is damaged or missing.

Step 3 – Address the package:

Clearly address the return to:

Returns @ The Giftery Ltd, Heatworks House, Ruthvenfield Road, Perth, UK, PH1 3EE.

Step 4 – Send it back to us

If the item was damaged or incorrectly sent, returns labels should be emailed to you in the 24 hours that follows the submission of your on-line form, otherwise simply return the item to us by Royal Mail (or similar). If items are returned via a service that we have not organised ourselves, the customer is responsible for the item until it reaches us.

Thank you.

FAQ’s

  • Will you refund my postage?

    We are happy to accept returns that customers have made themselves, but due to changes made by Royal Mail we are no longer able to refund customer’s return postage. We highly recommend you use our collection or drop off service instead for items that have been mis-sent or are defective. For all other returns the customer has liability for the return.
  • How long will the refund/replacement take?

    Refunds are normally issued within 7 days after the return has been received and we aim to reship replacements within 24 hours of receipt.
  • I need a replacement urgently. What can I do?

    If you require the item in a hurry you are more than welcome to repurchase the item (which we will send via 1st class post at no extra cost) and we will refund the miss-sent or defective item in full upon return including all postage costs, so you are not left out of pocket in any way. Please email us if you choose to do so we can amend the postage method for you.

  • I’d like a different product instead. What should I do?

    The best thing to do is buy the replacement item separately and we will refund the original item when it gets back to us. Due to the mechanics of our website, eBay and Amazon, there is no easy way for us to bill you for any balance due and we can also get the replacement out to you straight away!
  • Why can’t you send my replacement immediately?

    We have procedures that our insurance company insists that we follow, one of which is that we receive back mis-sent or faulty items before they are resent. If we do so we are not covered for any loss or fraud. Regrettably we have been victims of a significant amount of fraud in the past, so we have had to put this method in place. This is in keeping with the practices of the majority of independent online sellers.
  • Will you refund the cost of Recorded Delivery, Special Delivery, Courier etc?

    No. Provided you obtain proof of postage at the post office, a recorded delivery return is  not necessary for our purposes. Please note that a receipt does not suffice as proof of postage.

  • If you have any additional questions or queries, please submit them via our contact form.